Inbound and Outbound Call Center

Call centers and contact centers have evolved to become the frontline for customer interaction in many types of organizations. They play a crucial role in providing customer service across various industries, offering customers a single access point to diverse services and enabling organizations to solicit clients for new opportunities.

Call Center Major Features:

• Inbound and Outbound Call Handling: Efficiently manage incoming and outgoing calls.
• Predictive Dialing: Increase call efficiency with automated dialing.
• Full USA FTC Compliance Capability: Ensure compliance with regulations.
• Web-Based Agent and Administrative Interfaces: Access from anywhere with internet connectivity.
• Remote Agent Operations: Allow agents to work from remote locations.
• Integrated Call Recording: Record calls for quality and training purposes.
• Scheduled Callbacks: Automate callback scheduling for agents.
• Standard Telco Lines and VOIP Trunks: Flexibility in using different communication lines.

Call Center Complete Features:

• Database Calling: Enable agents to call clients in succession from a database through a web interface.
• Script Display: Display scripts with dynamic fields like name, address, etc., for agents.
• Multiple Campaign Management: Set and run multiple campaigns simultaneously.
• User Levels and Permissions: Configure user levels and permissions for specific features and campaigns.
• Manager Listening and Intervention: Allow managers to listen to and enter conversations between agents and customers.
• Online Reporting: Provide managers with real-time reports for each agent (success rate, call duration, etc.).
• Pause Mode: Allow agents to select a pause mode when inactive.
• Volume Control: Enable agents to control their volume levels.

Call Center Extra Features:

• Web-Based Online CDR: Access detailed Call Detail Records with rich criteria.
• Load Comparison: Analyze daily and monthly load and compare calls.
• Outgoing Trunk Failover: Ensure continuity with automatic failover for outgoing trunks.

Taskathon Integration: Enhancing Your Call Center with AI-Driven Task Management

• AI-Driven Task Management: Leverage advanced AI algorithms to prioritize and manage call center tasks efficiently.
• On-Demand Skilled Workforce: Integrate Taskathon to access a diverse pool of skilled professionals, enhancing your call center operations.
• Advanced Automation: Utilize Taskathon’s automation capabilities to streamline call handling processes, reducing manual effort and increasing efficiency.
• Scalable Operations: Taskathon’s flexible model allows for seamless scalability of your call center operations without proportional increases in costs.
• Real-Time Business Adaptation: Keep your call center up-to-date with real-time business and regulatory changes through AI-powered updates and chatbot solutions.

By incorporating Taskathon’s features, your call center can achieve higher efficiency, improved customer interaction, and seamless scalability. Join us in revolutionizing call center operations with advanced AI-driven solutions.